Refund policy

Because our products are perishable, we cannot accept returns simply if you change your mind. However, we want you to be satisfied with your order, and we’ll always address any issues you may have.

Damaged or Incorrect Orders

Please inspect your delivery as soon as it arrives and contact us immediately if:

• Your cheese or other items are damaged
• The wrong item was sent or if something is missing
• The order did not arrive in good condition.

Refunds

Refunds will be processed back to your original payment method. Please remember it may take a few days for your bank or credit card company to process the refund into your account.

Delivery by Refrigerated Couier

We strongly recommend that someone is available to receive your delivery, as couriers will generally leave packages at the front door or reception if no one is home. Once delivered, the responsibility for promptly refrigerating the goods rests with the customer. We are unable to replace products that have been left unrefrigerated after delivery, as full delivery and tracking information is provided by both us and our courier partners.

If you have any concerns about your order email us at support@cheesetherapy.com.au with your order number and photos. Our team will assess the issue and if warranted we’ll immediatley arrange a replacement or refund.