Privacy policy

Last updated: 15 Sep 2025

This Privacy Policy explains how Cheese Therapy (“the Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from cheesetherapy.com.au (the “Site”), or otherwise communicate with us (together, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or to meet legal and regulatory requirements. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The type of information depends on how you interact with us.

In addition to the specific uses outlined below, we may use your information to:

  • Communicate with you
  • Provide and improve our Services
  • Comply with legal obligations
  • Enforce terms of service
  • Protect the rights and safety of our users and business

What Personal Information We Collect

Information You Provide Directly

  • Contact details: name, address, phone number, email
  • Order details: billing/shipping address, payment confirmation, phone, email
  • Account details: username, password, security questions
  • Shopping activity: items viewed, added to cart, or wishlisted
  • Customer support info: content of messages you send to us

You may choose not to provide certain information, but this may limit your ability to use some features.  We do not collect or retain your financial information. All payment details are processed and securely stored exclusively by our designated payment processor. We are provided only with limited non-sensitive information, specifically the final four digits of your payment method and a unique transaction reference code. At no time do we have access to, nor are we able to retrieve, your full financial information. Accordingly, we cannot disclose or provide such information to any third party.

Information We Collect Automatically (Cookies & Usage Data)

We use cookies, pixels, and similar technologies to gather information such as:

  • Device and browser type
  • Network connection and IP address
  • Interaction with our Site and Services

See Shopify’s Cookie Policy for more details: Shopify Cookie Policy.

Information from Third Parties

We may receive information about you from:

  • Shopify (who powers our Site and Services)
  • Payment processors (for secure transaction processing)
  • Advertising and analytics partners

Any data we receive from third parties is treated in accordance with this Privacy Policy.

How We Use Your Information

  • Providing Services: process payments, fulfill orders, arrange shipping, manage accounts, handle returns, and allow reviews.
  • Marketing: send promotional emails or messages, tailor advertising on our Site and elsewhere.
  • Security & Fraud Prevention: detect and act on fraudulent or malicious activity.
  • Customer Support: respond to enquiries and improve Services.

How We Share Personal Information

We may share your information with:

  • Vendors and service providers (e.g., IT support, shipping, payment processing)
  • Business and marketing partners, including Shopify
  • Affiliates within our corporate group, legal or regulatory authorities, if required during business transactions such as a merger or acquisition
  • We do not sell personal information, and we do not use sensitive information to infer characteristics about you.

User-Generated Content

If you post reviews or other content on our Site, that content is public. We cannot control how others may use it.

Third-Party Links

Our Site may link to third-party websites. Please review their privacy policies, as we are not responsible for their practices.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16.

Security and Retention

While we take steps to safeguard your data, no method of transmission or storage is completely secure. Please avoid sending sensitive data through unsecure channels.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access or know what data we holdRequest deletion of your data
  • Correct inaccuracies
  • Request portability of your data
  • Restrict or withdraw consent for processing
  • Opt out of marketing communications (unsubscribe link provided in all promotional emails)

We may require proof of identity before fulfilling certain requests.

Complaints

If you have concerns about how we handle your information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your information may be processed outside your country, including in the United States. Where applicable, we use recognized safeguards such as the European Commission’s Standard Contractual Clauses.

Contact Us

If you have any questions or wish to exercise your rights, please contact us at:

KA & PM Wilson T/A Cheese Therapy 
📧 support@cheesetherapy.com.au